INDIANA’S SAFEST CHOICE FOR ROOFING & SIDING 317-674-4900 |765-573-5899

Production Department Admin

Job Category: Administrative
Job Type: Full Time
Job Location: Marion IN
Job DescriptionEdit

We are looking to hire an individual, passionate about setting our team up for success and delivering an excellent experience to our customers. This is considered an admin position for our Production Department and will learn the ins-and outs of our business and learn how to be the most beneficial to this department.

Main Responsibilities
  • Communicate details of project with customers
  • Have a deep understanding of how to navigate various forms of software, learn our custom CRM and be well rounded with technology.
  • Familiarize yourself with essential details of our products and services
  • Ensure all documents are prepared properly and packaged prior to production
  • Verify all photos, and inspection forms are uploaded to CRM
  • Pull permits, licenses and insurance information when necessary
  • Coordinate all deliveries and install crews in a sequential order that is common in exterior construction
  • Ensure all receipts, change orders, and communication is loaded into our CRM
  • Follow-up with customers regularly and provide ample communication for every step of the Customer Journey
  • Oversee emergency repair schedules, material returns, and inspections
  • Keep detailed log of calls and notes inside of our CRM
  • Progress the customer properly through the CRM, customer journey, from start to invoice.
Qualifications
  • Have exceptional written and verbal communication skills
  • PROVEN experience in the administrative field
  • Computer literate with a strong history in standard software applications
  • Outstanding listening skills and attention to detail
  • Excellent phone etiquette
  • Professional and courteous disposition
  • Persuasive and results oriented
  • Flexible to work some nights/weekends if necessary, during the heavy season or during special project deadlines
  • Extremely well organized, and able to manage their time effectively
  • Possess the ability to work well within a team/collaborative environment

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